FAQs

Q: How long does delivery take?
Orders are delivered within 7–14 business days, including 1–2 days for processing and 6–12 business days in transit.

Q: How much is shipping?
Shipping is $7.99 for orders under $179.00. Orders $179.1 and over qualify for free shipping.

Q: How do I track my order?
Once your order ships, you'll get a confirmation email with your tracking number. Use our Order Tracking page to follow your delivery anytime.

Q: Can I cancel or change my order?
Contact us at info@allcitymart.com as soon as possible. Once an order is processed or shipped, changes may no longer be possible.

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by photos or proof of purchase.

Q: Do I pay for return shipping?
No — return shipping is on us. Once your return is approved, a prepaid label will be sent to your email.

Q: How long do refunds take?
Refunds are processed within 5–7 business days to your original payment method after we receive and inspect your return.

Q: How can I contact support?
📞 +1 212-685-7310
✉️ info@allcitymart.com
🕘 Mon – Fri, 9:00 AM – 6:00 PM EST